Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at fbinseofficial@gmail.com. If the return is accepted, we’ll give you the instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

You can always contact us for any return questions on Facebook.

 

Express receipt

Unsuccessful receipt of the express is divided into the following two situations:

A: If it is proven that the item was lost in the process, we will arrange the second shipment for you immediately.

B: If it is proven that the item has been delivered successfully, you need to contact the logistics company to which the delivery service belongs to confirm the final delivery according to the tracking number.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

If the product shows evidence of installation or user abuse, or cannot be resold when returned, we reserve the right to reject the returned item or charge a 10% fee;

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Return costs to be borne by the buyer. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, We will arrange a refund within 1 day, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The reference time for you to receive the rebate is 7-15 working days. If more than 15 business days have passed since we’ve approved your return, please contact us at fbinseofficial@gmail.com.

 

Order Cancellation

We can cancel the order for you if you contact us within 24 hours of your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount. Orders can't be canceled once the parcel is shipped out.

 

Return Policy

At fbinse, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your product, we’re here to help.

Return Eligibility

• You may return products within 15 days of receiving your order.
• Items must be in their original condition, unused, and in the original packaging.
• Proof of purchase (order confirmation or receipt) is required to process your return.
• Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Non-Returnable Items

• Products that are damaged or missing parts due to misuse.
• Items purchased from unauthorized retailers.
• Special orders or customized products.

Return Process

1. Contact Us: Before returning your item, please get in touch with our customer service team at fbinseofficial@gmail.com with your order number and reason for return.
2. Approval: Once your return is approved, we will provide a shipping address and instructions.
3. Ship the Item: Package the item securely, including all original components, and send it to the address provided.
4. Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
5. Inspection and Refund: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. Your refund will be processed within 7-10 business days to your original payment method if approved.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order once your return is processed. Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Damaged or Defective Items

If you received a defective or damaged product, please contact us immediately at fbinseofficial@gmail.com so we can arrange a replacement or refund.

 

Return and exchange shipping costs

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

 

Return and exchange address

Name: FBINSE

Address: Room1302, Building 2, Beichen Building, No. 366, Jinjing Road, Beichen District, Tianjin China

Phone: +008616602204602

Zip Code: 300058